FREQUENTLY ASKED QUESTIONS
While we strive to ensure that the product images on our website accurately represent the items you'll receive, please note that variations may occur due to factors such as natural wood grain patterns and slight differences in craftsmanship. Rest assured, we maintain high standards of quality and craftsmanship in every product we create. If you have any concerns about your order, feel free to contact our customer support team, and we'll be happy to assist you further.
You can view your sales receipt in your account dashboard under the "Order History" or "My Orders" section. Once logged in, navigate to your order history, and you should be able to find and view your sales receipt for each order placed. If you need further assistance locating your sales receipt, please don't hesitate to contact our customer support team, and we'll be happy to help.
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer support team to inform us of your intent to return an item. You can do this by emailing us at woodlooms@gmail.com or filling out the contact form on our website.
- Provide Details: Please provide us with your order number, the item(s) you wish to return, and the reason for the return. This information will help us process your return more efficiently.
- Receive Return Instructions: Once we've received your return request, our customer support team will provide you with instructions on how to return the item(s). This may include details on packaging, shipping, and any necessary documentation.
- Ship the Item(s) Back: Carefully package the item(s) you wish to return and ship them back to us using a trackable shipping method. Make sure to include any required documentation, such as a copy of your sales receipt or return authorization form.
- Processing Your Return: Once we receive the returned item(s), we'll inspect them to ensure they meet our return eligibility criteria. If everything checks out, we'll process your return and issue a refund to your original form of payment.
If you have any questions or need further assistance with the return process, please don't hesitate to contact our customer support team. We're here to help!
We strive to restock popular items as quickly as possible, but availability may vary depending on factors such as demand and production schedules. We recommend signing up for notifications on the product page to be alerted when the item is back in stock. Additionally, feel free to reach out to our customer support team for more information on restocking timelines or alternative options. We're here to assist you in finding the perfect products for your needs.
Yes, we ship items to all locations within India. During the checkout process on our website, you can enter your shipping address, including your city, state, and postal code, to ensure delivery to your desired location within India. We strive to make our products accessible to customers across the country, and we're committed to delivering your orders promptly and securely. If you have any questions or concerns about shipping to a specific location within India, please feel free to reach out to our customer support team for assistance. We're here to help ensure a smooth shopping experience for you!
Yes, we do! We're pleased to provide customization options for our products to suit your specific needs and preferences. Please reach out to our customer support team to discuss your customization requirements further.
We primarily use high-quality wood in our customization process. However, depending on the nature of your customization request, we may incorporate additional materials to achieve the desired outcome.
The processing time for customized orders may vary depending on the complexity of the customization and our current workload. Our customer support team will provide you with an estimated timeline when discussing your customization request.
The cost of customization may vary depending on the specific requirements of your order. Our customer support team will provide you with a quote outlining any additional costs associated with your customization request.
Due to the personalized nature of customized products, we typically cannot accept returns or exchanges unless the item is defective or arrives damaged. However, we're committed to ensuring your satisfaction, so please contact our customer support team if you encounter any issues with your customized order.
CONTACT US FOR ANY QUESTIONS
- Decor Enterprise, 62 Foot Road, Saharanpur, Uttar Pradesh, India.
- +91 9315005203
- woodlooms@gmail.com